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STB: First bank, in operation control and operating costs

The year 2021 once again showed the resilience and recovery of STB, after the successful achievement of the restructuring and transformation objectives set out in the framework of the 2016-2020 take-off plan.

Taking advantage of its achievements in improving activity and performance aggregates, the bank has carried out important changes to support its new management, operational and relational models, totally customer-oriented and based on good governance and customer experience. their teams. And for good reason, the STB was chosen as the second best governed public institution in Tunisia by the Association of Public Controllers of Tunisia.

Good performance in 2021

In a context characterized by economic recovery despite numerous uncertainties, particularly in terms of health, STB recorded a NBI of 650.6 million in 2021, 24.9 million more, that is, an increase of 4.0% compared to to its level at the end of 2020, thanks to an increase in bank operating income (+3.1%) compared to a control of bank exploration expenses of 2.0%.

However, the impact of the evolution of the cost of risk up to 138.2 MD in strict application of the regulatory provisions in this matter, was largely limited by the drop in personnel expenses and general operating expenses of 14 .5 and 16.2% respectively between December 2020 and December 2021. Thus, the operating profit increased significantly by 37.1% to 232.3 MD. Thus, the STB closed last year with the best performance in the banking sector, in terms of increased net income, which reached a maximum of 115.5 million pesos, an increase of 59.6%.

From this same perspective and in terms of activity indicators, the bank closed fiscal year 2021 with an increase in extended funds of 766 MD or 8.4% to reach an outstanding balance of 9,893 MD, this increase was mainly driven by the evolution of deposits of clients by 7.2% to 9048 MD.

Gross contributions to the economy registered an increase of 848 million corresponding to an increase of 6.7% and stood at 13,510 million at the end of 2021; In addition, accounts receivable from customers increased by 7.2% to 9,731.1 million while the outstanding balance of the investment portfolio reached 1,258.4 million, an increase of 5.4% compared to 2020.

The capitalization and liquidity situation is more than comforting due to the fact that the net worth is widely consolidated, at the end of last year, by 10.4% to 1,215.3 MD in parallel with the improvement in the balance of cash and equivalents of 94.6 MD.

As a result of these performances, at the end of 2021, the total assets of the STB group amounted to 13,602.1 MD, an increase of 1,253.6 MD or 10.2% compared to the previous year. Consolidated net income increased by 60.1 million pesos or 87.9% to 128.5 million pesos, essentially due to the effect of the positive contribution from the parent company.

The STB reaffirms its position as an innovative and socially responsible actor

The bank’s development efforts, which will have a new strategy for this purpose for the years 2022-2026, have been ratified at the level of government and organization programs, information systems and human capital management, in addition to highlighting a commercial strategy fundamentally innovative. Getting closer.

STB has started a process of commercial modernization of the sales areas to support promotional actions and encourage sales in agencies and also through digital channels. The bank mobilized its experience and resources to strengthen its offer and create a new generation of products and services.

The use of analytical models and the implementation of better customer segmentation has made it possible to advance in customer recognition and therefore in the diversification and consolidation of the product range. Based on a better marketing offer and better targeting, STB launched the commercialization of a range of products including the Student package designed as part of the STB/TFB synergy and the DIGIEPARGNE application, an STB DIRECT application.

On the other hand, and as part of the continuous implementation of a more scalable SI, the Bank committed during the 2021 financial year to finalize version 2 of the Urbanized Global Banking and the preparation of the roadmap for the period 2022-2023.
From another important angle, CSR continued in 2021 as part of the continuity of the bank’s commitments to its stakeholders, with the aim of communicating on issues of economic, environmental and social responsibility. In accordance with the principles of the Global Compact, the STB published its first communication on progress (COP) in which it presented the main performance indicators and previous achievements in the labor, human rights, environment and anti-corruption aspects.

The STB wants to actively participate in the development of a sustainable, reinvented and inclusive economy in which all its stakeholders can trust. This vision is formalized in an environmental and social policy, structured by 11 strategic engagements and objectives to support the development of a permanent economy and to reduce the environmental impact in respect of ethics in the conduct of affairs and shopping.

A dynamic of transformation that continues…

Building on these achievements, the STB continues its development drive, which revolves around several main strategic axes aimed at placing customer focus at the center of the transformation, with the development of lucid and personalized digital journeys, the arrival at cruising speed in terms of digital transformation capable of meeting international standards, with the ambition of transforming the bank into a fully technological institution, agile and customer-oriented and results-oriented.

The STB constantly places support for changes in work methods and the search for its proactive CSR strategy built with its own ecosystems at the center of its concerns.


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